Furniture-Online.com Customer Service

Please be sure of your purchase selection before placing your order!

• Any item (non-special order) can be returned within 30 days for merchandise credit, less a 25% restocking fee ($20 minimum) plus all incurred shipping charges.
• Items cannot be returned more than 30 days after date of purchase.
• Special order items are non-refundable.
• Original shipping charges are non-refundable.
• In order to ensure proper credit, all returns must be accompanied by a Return Goods Authorization (RGA) form.
• To obtain an RGA form and to receive instructions as to where to send your return, please contact our customer service department by phone at 888-862-9757 or by email at service@furniture-online.com.

Furniture-Online strives to save money for our customers with not only affordable, high-quality merchandise, but low priced shipping charges as well. Most of our manufacturers provide us with aggressively discounted shipping and freight rates. We do not profit from our shipping charges, we simply pass through shipping all charges at our cost. Some of our manufacturers offer FREE shipping^ with a minimum order amount.

• We ship by Common Carrier, UPS or FedEx Ground. We CANNOT ship C.O.D.
• Normal shipping is to a place of BUSINESS, not a RESIDENCE.
• Common Carrier freight assumes dock-to-dock delivery. If you do not have a freight dock at your location, you may require one or more of the extra freight services listed below.
• Residential deliveries via Common Carrier require extra freight service charges. If you can, please use a business address.
• Please call or email us if you have any questions regarding shipping charges or believe that our system has miscalculated your shipping charges.
• Please call or email us for shipping charges outside the 48 contiguous states.
• Common Carrier lead-time 2 to 7 working days depending on your location.
• FedEx or UPS lead-time 2 to 5 working days depending on your location.

Freight service charges for Common Carriers. May vary by location and does NOT apply to UPS or FedEx Ground deliveries:

• Residence / Limited Access: $50.00 (for Common Carrier deliveries only) - Please select this freight service option if your shipping address is a residence or is in a limited access area such as a School or University. DOES NOT APPLY TO UPS / FEDEX GROUND SHIPMENTS!
• Lift Gate: $75.00 - Please select this freight service option if you do not have a freight dock at your location. This service is optional if you can provide the labor necessary to remove the merchandise from the tail of the freight truck.
• Inside Delivery: $30.00 - Please select this freight service option if you wish to have your delivery brought inside your location rather than a loading dock / platform or outside entrance of a building. PLEASE NOTE: inside delivery service is for 1st floor ONLY, delivery to any other floor needs to be coordinated with one of our customer service representatives in advance. If you have special delivery requirements, please contact us at 888.862.9757.
• Prior Delivery Notification $25.00 - Please select this freight service option if you'd like to be contacted via phone prior to your delivery and/or schedule a delivery appointment with the freight carrier.

^FREE Shipping does not include freight service charges, freight service charges are extra.

FURNITURE-ONLINE SHIPMENT RECEIVING NOTICE:

• Do not sign for your merchandise until you have thoroughly inspected for freight damage and have verified quantity shipped, as listed on the packing list.
• Any carton damage may indicate concealed damage to merchandise.
• Any damages to carton or merchandise must be noted on the delivery receipt at time of delivery before the driver leaves. Please DO NOT refuse a damaged delivery, sign for it as "damaged upon receipt" and we will gladly process your claim to replace the damaged merchandise at no additional charges.
• If concealed damages are discovered after receipt of merchandise, please be sure to report them to us within 72 hours of receipt. If concealed damages are NOT reported within this time period, we may NOT be able to honor your damage claim at no additional charges.

If you have any questions regarding our shipping policy, receiving policy or freight rates, feel free to contact us at 888.862.9757 or service@furniture-online.com.